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Shipping Policy

  • Customer has to provide the correct details of recipient name with complete address, nearby landmark, pin code and contact number for hassle free delivery.
  • At the time of delivery, the recipient will have to provide any of the below mentioned ID proofs to collect the product, if requested by the courier agent:
    • Passport
    • PAN
    • Driving license
    • Voter ID
    • Aadhaar Card

    Customers are expected to cooperate with the courier agent to ensure smooth and safe delivery.

  • Customers must reject the package if the package is found to be tampered. It should be reported to us through phone / email.
  • Our logistics Partner will make totally 3 attempts to deliver the product in case the recipient is not available at the address during his visit. In case the recipient is not reachable / available after these 3 attempts, the product will be returned to us.

Change in Delivery Address

Customer can change the delivery address (by logging into their Bhimagold.com account) before the ordered product is shipped. Once the product is shipped, option to change the delivery address will not be available.

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